PROBLEM SOLVING TECHNIQUES
WHAT ARE PROBLEM SOLVING TECHNIQUES
Depending on the complexity of a given problem, one method to eliminate the root cause is to intuitively focus on one cause and complete an action to address this cause. But how can you be sure that you have addressed the correct cause? Problem Solving Methodologies are frameworks that help increase your confidence that you have selected the correct causes to action. These frameworks include a; 5 Why Analysis, Cause and Effect Diagram, Failure Mode and Effects Analysis (FMEA) and A3 Report. This program will optimise the use of your time and resources to address root and contributing causes once. It focuses on a right first time approach to problem solving. From a compliance perspective, it provides documented evidence of the framework utilised to identify and subsequently action causes. And with action comes changes. As these frameworks involve a cross section of employees, it also manages the communication of the change prior to change implementation.
PROGRAM AIM
The aim of this program is to provide the knowledge and skills to identify root causes and select appropriate actions to prevent re-occurrence in compliance with quality and environmental standards per AIAG guidelines.
TARGET AUDIENCE
This course is aimed at personnel who work to solve problems in the workplace. The sources of the problems can vary including audits, customer returns, machine breakdowns, accidents and incidents. Personnel solving the problems raised include supply chain, operations, engineering, finance, quality, health and safety, laboratory.
PRE REQUISITES This course assumes little to no experience of Problem Solving Methodologies
PROGRAM OBJECTIVES
At the end of this course, you will be able to:
1. Select appropriate problem solving tool
2. Complete a root cause analysis using the following frameworks
a) Cause and Effect Diagram (C&E diagram, Isakawa diagram, Stem and Leaf diagram)
b) Failure Mode and Effects Analysis (FMEA)
c) 5 Why Analysis
d) A3 report
3. Select root cause and contributing causes to the problem
4. Identify action to prevent reoccurrence of the root cause
PROGRAM SYLLABUS
Session 1 What are the benefits and limitations of completing a root cause analysis
Session 2 Introduction to the language of problem solving
Session 3 Introduction to a Cause and Effect Diagram
Session 4 How to complete a Cause and Effect Diagram
Session 5 How to select a potential cause to action
Session 6 3 Introduction to the 5 Why Analysis
Session 7 How to complete a 5 Why Analysis
Session 8 How to select potential causes to action
Session 9 Introduction to an Failure Mode and Effects Analysis (FMEA)
Session 10 How to complete an FMEA
Session 11 How to select a potential causes to action
Session 12 Presentation of the root cause corrective action process on an A3 report
Session 13 Assessment of Learning
ASSESSMENT
On completion of training, trainees will complete a short multiple choice exam.
ABOUT THE TRAINER
The trainer for this course is Maria Ryan, who is a certified Six Sigma Black Belt and Level 6 FETAC certified trainer. Maria has 15 years industrial experience within the Aerospace, Chemical, Medical Device and Pharmaceutical environments. Within these industries, she has worked in varying roles including Design and Manufacturing Engineer, Six Sigma Black Belt, Continuous Improvement Manager, Quality Manager and Process Excellence Leader. On completion of training, trainees are motivated to apply learning on return to the workplace. This is achieved through practical application of tools coupled with Maria’s high energy and passion for superior performance.
INCLUDED IN COST
1. Certificate of Attendance and Assessment
2. Venue, Refreshments and Lunch
3. Comprehensive Notes and Reference Material
4. Supply of laptops and licensed software on day of training
5. Supply of FMEA template, A3 report template and a Cause and Effect Diagram templates
CONTACT DETAILS
Contact Name: Maria Ryan, Training Course Manager
Mobile: +353 87 6226899
e-mail: maria.ryan@crystalbusinesssolutions.ie
Website: www.crystalbusinesssolutions.ie
Registration: Training Registration Form
Training Calendar: Calendar
PROGRAM COST: €280.00
PROGRAM DURATION: 1 Day